Customer Communications Centre Apprentice
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Company: BPHA LIMITED
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Location: Bedfordshire, MK41 7BJ
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Type: Apprenticeship
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Salary: £25,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000031634
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Application Deadline Date: 02/06/2026
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Start Date: 13/09/2026
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Positions Available: 2
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Working Week: Monday to Friday, between 8am - 5pm (shift patterns within these hours).
Brief Description
Step into your career with BPHA in Bedford, where you’ll learn on-the-job, build real skills and thrive in a busy team.
Training to be Provided
Customer Service Practitioner Apprenticeship Level 2.
What you’ll gain:
- A recognised apprenticeship qualification
- Real workplace experience in a professional contact centre
- Ongoing training, coaching and development
- One paid day a week at Milton Keynes College
- The skills and confidence to kick start your career
Future Prospects
Progression opportunities will be reviewed subject to successful completion of the apprenticeship.
Vacancy Detail
What you’ll be doing:
You’ll be at the heart of our customer service team, learning how to:
- Talk confidently to customers via phone, email, WhatsApp and social media
- Support customers with general enquiries, repairs and account queries
- Deliver a positive, professional and empathetic customer experience
- Work closely with other teams to resolve customer issues
- Build your confidence, communication skills and customer service experience
You won’t be expected to know everything on day one - full training and support will be provided.
What we’re looking for:
You don’t need lots of experience - we’re looking for the right attitude:
- Friendly, polite and confident communicator
- Willing to learn and ask questions
- Enjoys helping people
- Comfortable using computers and basic Microsoft Office
- Able to balance work and college commitments
Other Information
Predicted grades will be accepted. However, any offers made will be conditional, pending actual grades. Applicants must have the right to work in the UK and have been a UK resident for the last 3 years to be eligible for this apprenticeship.