Apprentice IT Support Officer

The successful candidate will:

• Support the IT Team in delivering an efficient and effective IT service across the College.


• Assist in the support, maintenance, and troubleshooting of desktop operating systems including Windows, iOS, and ChromeOS environments.


• Assist in the management and support of college-owned devices, including desktops, laptops, tablets, and mobile phones.


• Develop working knowledge of enterprise IT systems, infrastructure, and cloud platforms (e.g. Microsoft 365, identity and access management, and cloud storage solutions).


• Assist with the installation, configuration, and deployment of IT equipment and software.


• Respond to support requests via service desk systems, email, and telephone, ensuring timely and accurate resolution or escalation.


• Support the achievement of service level targets through effective task management and prioritisation.


• Assist with diagnosing and resolving hardware faults, including arranging repair or replacement where required.


• Maintain accurate records of incidents, service requests, and asset changes, ensuring all activities are documented appropriately.


• Support asset management processes, including tagging, auditing, and tracking of IT equipment to ensure compliance and reduce risk.


• Provide technical support for internal and external College events where required.


• Adhere to all College policies, procedures, and quality assurance frameworks, including Health and Safety requirements.


• Demonstrate a professional and customer-focused approach when supporting staff, students, and visitors.


• Undertake any other duties commensurate with the level of the role as required by the IT Manager or senior leadership.


• Ability to work collaboratively within a team environment.


• Professional, approachable, and committed to maintaining high standards of service.


• Commitment to safeguarding and promoting the welfare of young people and vulnerable adult.