Business Support Apprentice Administrator

The successful candidate will be primarily based on Commercial Reception, acting as a welcoming first point of contact for visitors, learners and staff. In addition, the apprentice will support a range of administration functions across different departments, providing a broad understanding of business support operations.

The Business Support Apprentice Administrator will provide administrative support across the organisation to help ensure the smooth running of day-to-day operations within Alliance Learning.

The role involves supporting different departments such as Business Support, Recruitment, Commercial / Sales and accounts.

Key Responsibilities:

• Provide administrative support for different administration functions within Alliance Learning, to include Business Support, Recruitment, Commercial / Sales and accounts


• Maintain accurate learner and employer records on internal information systems


• Support learner enrolment and onboarding processes, ensuring documentation is completed accurately


• Respond to general enquiries from learners, employers, and staff, ensuring queries are directed appropriately


• Support Careers Education, Information, Advice and Guidance sessions for new apprentices


• Cover Commercial Reception desk


• Cover Student Support Desk when required


• Data inputting into relevant departmental systems (registrations and certification, customer feedback, recruitment, sales, Business support)


• Assist with data entry, document management, and filing (electronic and paper) for relevant departments


• Manage incoming emails, telephone enquiries, and general correspondence, directing queries to the appropriate team


• Minute taking for relevant departmental meetings


• Communicate effectively with internal teams, tutors, assessors, and external stakeholders and ensure a high standard of customer service at all times


• Attend a minimum of 3 careers events per calendar year


• Promote Alliance Learning (all divisions) to all interested parties through a wide range of events


• To administrate, facilitate and invigilate exams in line with all awarding organisation guidelines and JCQ procedures


• Ensure confidentiality and compliance with data protection and organisational policies


• Ensure that you uphold the company’s Safeguarding and Equality, Diversity and Inclusion policy at all times


• Provide administrative support for internal audits, assist with preparations for external audits (e.g., from the Department for Education), and provide administrative support during an Ofsted inspection where applicable.

What You Will Gain:

• A Level 3 Business Administration qualification


• Valuable workplace experience


• Ongoing support and training


• The opportunity to work within a supportive and friendly team environment