Customer Service Apprentice

As part of the apprenticeship, you will support the Customer Service team with a variety of administrative, customs and operational activities, helping to ensure customer deliveries run smoothly from start to finish.

Your responsibilities will include:

• Supporting the management of transport orders from customer request through to delivery


• Building positive relationships with customers and internal departments through professional communication


• Assisting with customs administration and ensuring documentation is accurate and completed on time


• Inputting and maintaining accurate customer, operational and financial records within internal systems


• Liaising with Operations, Logistics, Finance and Sales teams to support smooth service delivery


• Assisting with problem solving, customer queries and service issues


• Supporting KPI reporting, operational updates and customer information


• Learning how service performance, transport planning and customer expectations are managed


• Developing an understanding of logistics processes, customer requirements and commercial impacts


• Supporting continuous improvement initiatives and identifying opportunities to enhance customer experience

Throughout the apprenticeship, you’ll gain a strong understanding of how our Customer Service and Operations teams work together to deliver innovative logistics solutions and excellent customer service.