Apprentice Home Adaptions Triage Officer
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Company: Southampton City Council
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Location: Hampshire, SO14 7LY
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Type: Apprenticeship
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Salary: £24,795.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000033916
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Application Deadline Date: 11/06/2026
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Start Date: 03/08/2026
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Positions Available: 1
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Working Week: Monday to Friday 9am to 5pm
Brief Description
As an apprentice you will be working with with colleagues in Adult Social Care, Social Care and the local authorities housing
team, you will support people to live independently in their own homes for longer through a strengths-based approach.
Training to be Provided
- Customer Service Specialist Level 3
- Apprentices will develop their knowledge, skills and behaviours through on and off-the- job learning and are expected to attend Fareport training centre on a day release basis
- Apprentices will be certificated for the apprenticeship after completion of an end-point assessment
Future Prospects
Although we can’t guarantee you a permanent job at the end of your apprenticeship, many apprentices remain with SCC following the completion of their apprenticeship. If there is not a permanent opportunity, we will support you to apply for other roles within the council, and help make sure you are ready for a wider job search with support from our Employment Support team.
Vacancy Detail
- Receiving and evaluating incoming adaptation related housing inquiries, complaints, or requests
- Gathering relevant information and assessing the nature, urgency, and complexity of each case
- Identifying any risks or emergencies that require immediate attention
- Coordinate referrals to relevant departments
- Ensure clear communication and documentation during the triage process
- Maintain professional and empathetic communication
- Handle difficult conversations and de-escalate tense situations
- Maintain accurate record
- Ensuring data protection and confidentiality of sensitive information
Other Information
Passing a Disclosure and Barring Service (DBS) check.