Customer Service Apprentice
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Company: Castle Medical Group
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Location: ASHBY DE LA ZOUCH, LE65 2LP
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000033950
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Application Deadline Date: 03/07/2026
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Start Date: 27/07/2026
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Positions Available: 1
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Working Week: Rotating weekly between AM and PM shifts, aligned with practice operations (morning shift 7.30am - 3.30pm afternoon shifts 10.30am - 6.30pm). Monday - Friday. Breaks: Includes a 30 minute unpaid lunch break and a daily 15 minute paid rest break.
Brief Description
Castle Medical Group is offering a L2 Customer Service Apprenticeship, providing hands-on experience in a healthcare setting. With full training and support, this role offers potential for progression. As part of the CMG family, you'll be the welcoming face of our practice, delivering outstanding customer service to patients and visitors.
Training to be Provided
Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job
activities and training.
On the job and off the job training will be delivered in the
workplace.
Future Prospects
Potential full-time position within the practice.
Vacancy Detail
- Supporting patients face to face on the front reception desk and over the telephone
- Welcoming patients and visitors, in person in a friendly and helpful manner
- Signposting patients to the right clinician or service
- Provide administrative support
- Entering information into patients records by computer
- Ensuring correspondence, reports and results are filed promptly, to maintain a thorough knowledge of all Practice procedures and policies
- Participate fully as a team member and attend all mandatory staff training
- Taking responsibility for maintaining own personal development
- Maintaining a high level of confidence and confidentiality when dealing with patients’ information and data in line with the practices confidentiality policies
Other Information
Prior to starting an apprenticeship, you will have to have a DBS check in-line with the Practices requirements.
Able to travel to and from work each day.