Practice Administrator Apprentice
-
Company: THE PARTNERS SHAWBURY MEDICAL PRACTICE
-
Location: SHROPSHIRE, SY4 4JS
-
Type: Apprenticeship
-
Salary: Apprenticeship Minimum Wage
-
Sector: Business and administration
-
Ref: NAS-2000034918
-
Application Deadline Date: 06/07/2026
-
Start Date: 13/07/2026
-
Positions Available: 2
-
Working Week: Rota basis between 8am and 6.30pm, Monday- Friday.
Brief Description
To provide high-quality administrative and clerical support to ensure the smooth day-to-day running of the GP practice. The role involves handling patient records, supporting clinical staff, managing communications, and contributing to efficient service delivery in line with NHS policies and procedures.
Future Prospects
- Full-time role for the right candidate
Vacancy Detail
- Provide general administrative support including filing, scanning, photocopying, and document management
- Maintain accurate and up-to-date patient records using clinical systems
- Process incoming and outgoing correspondence (letters, emails, NHS forms)
- Register new patients and update demographic information
- Manage referrals, ensuring they are processed in a timely and accurate manner
- Act as a point of contact for patients, carers, and external organisations
- Handle telephone and email enquiries in a professional and confidential manner
- Assist patients with appointment queries, online services, and general information
- Ensure a courteous and supportive approach to all patient interactions
- Support clinicians with administrative aspects of patient care (e.g. test results, referrals, recalls)
- Monitor and action tasks on the clinical system as directed
- Assist with coordination of clinics, appointments, and patient follow-ups
- Ensure compliance with GDPR, confidentiality, and NHS data protection standards
- Maintain accurate data entry and reporting requirements
- Support audits and quality improvement processes where required
- Follow practice policies, procedures, and health & safety guidelines
- Assist with workload distribution and daily practice operations
- Liaise with hospitals, community services, and other NHS teams
- Support the management team with ad hoc administrative tasks
- Contribute to improving processes and patient experience
Other Information
- Adherence to NHS values and confidentiality standards
- Flexibility to meet the needs of the service
- Commitment to continuous learning and development
- Completion of Enhanced Disclosure and Barring Service check