Customer Service Apprenticeship - Informatics

We are seeking an enthusiastic, proactive and motivated candidate, who can demonstrate excellent communication and organisational skills, to work within a busy team.

This is an essential and demanding role, providing a courteous, friendly and professional service to staff, either via the telephone or in person.

Your exact duties will vary but you will need to show you can work with a team or member of staff to handle various tasks.

You will also provide support to others in the team & this sort of work requires a sense of responsibility, accuracy and attention to detail.

The aims of this programme are:

• For an individual to gain a nationally recognised qualification


• To enhance knowledge & understanding of working for a large NHS employer


• To gain recognition for competencies used in a workplace


• To develop and demonstrate the underpinning knowledge required in this role


• Providing recognition of prior learning for future learning (RPL)


• Provide a foundation for further development

Duties:

• Respond to queries raised by email


• Create and amend user accounts to allow users to access the Trusts core IT systems


• Liaise with external Trusts to allow users access to their IT systems


• Log calls received by the team (details of callers and their IT issues, in an IT-based system)


• Attempt to fix straightforward issues and solve IT problems


• Liaise with wider team to resolve more complex issues


• Track the progress of jobs, maintaining contact with the colleague that logged it


• As experience grows, work with Project Managers on the rollout of new systems and IT services


• Gain experience and support all the Trusts core IT systems