IT Support Apprentice

• To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required


• To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication


• Ensuring requests are dealt with quickly and efficiently, while prioritising tasks


• Changing staff and student passwords on various Trust systems when requested


• Assisting staff and students with simple user login issues
  To provide simple printer maintenance such as paper jams and toner changes


• To deal with classroom A/V issues, including projector and sound problems


• To assist with the maintenance of the ICT Inventory, making changes when necessary


• Manage the updating and configuration of the Trust’s iPads using


• Mobile Device Management and Apple School Manager services


• Manage the updating and configuration of the Trust’s Chromebooks through Google G Suite


• Support the reimaging and configuration of desktop machines, laptops, iMacs and MacBook Pro’s


• To assist staff and students with simple software support


• To assist staff with the setting up of ICT equipment when required


• To assist with setting up on laptops / computers for controlled condition lessons and exams


• Make simple updates to the Trust Academy’s websites


• To assist with the monitoring of the Trust’s Internet filtering system


• To support staff with the creation of classroom resources when required


• To carry out and maintain DSE assessments for staff when required


• Keep up to date with technological developments in education


• Deal with CCTV queries when requested in a confidential manner


• To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery


• To work in a confidential manner when handling data


• Maintain high professional standards of conduct, attendance and punctuality


• To be willing to assist the IT team with any other reasonable duties when required

Quality Assurance and standards:                 

• To set a good example in terms of dress, punctuality and attendance


• To be professional when dealing with visitors, staff, students, outside agencies


• To attend team and staff meetings as required


• To be proactive in matters relating to health and safety


• To implement and promote TMET and the academy’s policies and procedures relating to all areas of employment and service deliver

Additional Duties:

• To play a full part in the life of TMET to support its distinctive aims and ethos and to encourage students to follow this example


• To participate in induction training, staff review process and professional development opportunities


• To comply with any reasonable request from line manager to undertake work of a similar level that is not specified in this job description


• To undertake professional duties that may be reasonably assigned by the Head of IT (line manager)