Customer Engineering Apprentice - Women in Gas
-
Company: NORTHERN GAS NETWORKS LIMITED
-
Location: Middlesbrough, TS1 5JJ
-
Type: Apprenticeship
-
Salary: £23,027.00 per year
-
Sector: Engineering and manufacturing
-
Ref: NAS-2000035715
-
Application Deadline Date: 28/06/2026
-
Start Date: 14/09/2026
-
Positions Available: 6
-
Working Week: You’ll begin working Monday to Friday, 8:30am–5:00pm, while you build your skills. As your confidence grows, you’ll move onto a rotating shift pattern covering 24/7 operations, including evenings, nights, and weekends.
Brief Description
You might not see many women in roles like this yet, but that’s changing. This apprenticeship gives you hands-on experience responding to gas-related issues, making homes safe, and supporting customers. It’s a practical, people-focused role where you’ll build confidence, judgement, and technical skills.
Training to be Provided
- You’ll start with an induction week at Thorpe Park, Leeds, including HR, health and safety, equipment fitting, and course enrolment
- You’ll meet your manager early on and be supported to get set up with everything you need
- During weeks 2–5, you’ll spend time on patch, learning alongside experienced engineers and getting a feel for the role
- You’ll also complete training in areas like health and safety, mental health, and safeguarding
- From week 6, you’ll move into full-time training at our York Training Centre
- Learning is a blend of classroom sessions, practical training, and supported experience out on the job
- You’ll gradually build a portfolio of work as your confidence and skills develop
Future Prospects
All progression is subject to role availability and future applications, but your career could take you into:
- Moving into a qualified role within our Service Beyond the Meter team
Becoming a confident, fully competent Gas Operative supporting customers independently
Building your skills further through more complex and specialist work
Progressing into roles such as Lead Operative or Team Leader
Exploring wider opportunities across the business as you develop
Vacancy Detail
- Work alongside experienced engineers in customers’ homes, learning how to carry out repairs, maintenance, and installations
- Respond to gas-related issues, helping to make homes safe and putting customers at ease
- Build confidence in diagnosing problems and taking the right action to resolve them
- Communicate clearly and calmly, making sure customers feel informed and reassured
- Support customers who may need extra help, showing patience, care and understanding
- Learn through a mix of hands-on experience and training at our York Training Centre
- Follow safety procedures carefully, taking responsibility for your work
- Develop your technical skills, judgement, and confidence as you grow into the role
Other Information
- Aged 18 or over at the point of starting the apprenticeship
- Full UK driving licence (or working towards one)
- Willing to travel to our York Training Centre for training
- Comfortable working in customers’ homes and different environments
- Willing to work shifts as you progress, including evenings and weekends
- Committed to working safely and taking responsibility for your actions