Business Administration Apprentice - 18 month fixed term
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Company: Black Country Healthcare NHS Foundation Trust
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Location: West Bromwich, B71 4NH
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000037001
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Application Deadline Date: 29/06/2026
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Start Date: 03/08/2026
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Positions Available: 1
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Working Week: Hours of work will be between Monday - Friday. 8.30am - 4.30 pm or 9.00am - 5.00pm .
Brief Description
You will be expected to undertake a wide variety of administrative tasks working alongside existing teams of administrators. You will receive training, supervision and mentorship throughout the course of your apprenticeship.
Training to be Provided
- No day release to college
- Participate in personal development reviews and work to achieve personal objectives/competencies
- Attend all training and development activities
- 20% off-the-job training
Future Prospects
- 18-months fixed term contract, there may be the opportunity to apply within the trust upon completion
Vacancy Detail
- You will demonstrate good customer service skills working on Outpatient reception; dealing with the public and patients face to face and over the telephone
- You will be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems / patient database
- You will be answering telephone calls and dealing with patient or management queries, taking messages appropriately for the clinical teams and/or management team following internal processes and procedures.
- You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications
- You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment
- This apprenticeship will enable you to develop your knowledge and understanding of a administration environment, whilst gaining invaluable practical work experience within the NHS
- You will be expected at times to work at other sites across the Black Country as part of your development across operational and corporate services and may be required to undertake some work from home for part of your apprenticeship
Other Information
A Disclosure and Barring Service (DBS) check will be required.