Apprentice Customer Service
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Company: Core Facility Services
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Location: Elland, HX5 9HP
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000036208
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Application Deadline Date: 30/06/2026
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Start Date: 27/07/2026
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Positions Available: 1
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Working Week: Working week will be Monday, 8:15 am - 5:00 pm. Tuesday - Thursday, 8:30 am - 5:00 pm and Friday, 8:30 am - 4:00 pm. Lunch is 30-minutes, with two 15-minute breaks, other than Friday were there is no afternoon break.
Brief Description
This is an exciting opportunity for an ambitious, bright, hardworking individual to join our office team, to provide high-quality service and support to our customers, including Customer Care and Telesales duties whilst working towards an Advanced Level 3 Customer Specialist qualification.
Training to be Provided
Level 3 Customer Service Specialist apprenticeship standard, which includes:
Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills.
Future Prospects
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- Potential for full time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
Vacancy Detail
The duties of the role are:
The role, after training, will include administration, customer care and telesales duties, including some of the following areas:
- Active telephone calling to customers, customer engagement and customer care
- General administrative duties
- Filing, photocopying and distribution of documents
- Using Microsoft Packages
- Inputting data
- Deal courteously with visitors
- Dealing with stationery/stock levels
- Assisting all members of the team as required
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the manager which are relevant to your role within the company to meet the overall business needs.
Other Information
Check bus routes for travel on a daily basis
This is 100% office based