Apprentice Patient Administrator

The following are the core responsibilities that can be expected of the role. There may be, on occasion, a requirement to carry out other tasks dependent upon factors such as workload and staffing levels.

• To answer telephone calls and reception desk queries promptly and professionally.


• To coordinate appointment requests via the online consultation triage.


• To resolve a wide variety of patient queries received by telephone, in person and in writing. Including: prescriptions, medications, service contacts, specialist referrals, test results, scans and x-rays.


• Identify urgent matters and refer to the clinical team / triage doctor as appropriate.


• To accurately update and monitor patient records including, booking appointments, patient registrations, change of address.


• To deal with patient concerns and complaints in a calm and professional manner.


• To assist with routine monitoring and recalls for clinics. Using telephone calls, text messages and letter writing.


• To liaise with other healthcare professionals, secretaries and administration teams with regard to coordinating patient care.


• To assist with incoming/outgoing post, scanning and recording of clinical information on patients’ medical records.


• To keep up to date with practice information, including policy and procedure changes, staff rotas and service provisions.


• To work as a positive and supportive team member, providing cover for similar posts as required.