ICT Apprenticeship - London
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Company: Our Lady Of Grace Catholic Academy Trust
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Location: E7 9PN
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Type: Apprenticeship
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Salary: £14,976.00 per year
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Sector: Digital
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Ref: NAS-2000038284
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Application Deadline Date: 24/07/2026
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Start Date: 31/07/2026
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Positions Available: 1
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Working Week: Monday - Friday, term time only + 2 weeks. Salary is pro rata.
Brief Description
Our Lady Of Grace Catholic Academy Trust are looking for a new ICT Level 3 Apprentice. You will be studying toward your Information Communications Technician Apprenticeship Level 3 qualification.
Training to be Provided
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.
Upon completion of this 15 month apprenticeship, you will have obtained your Information Communications Technician Apprenticeship Level 3 qualification.
Future Prospects
There is a possibility of being offered a full time role after successful completion of the apprenticeship.
Vacancy Detail
As an Apprentice, you’ll work on a wide range of technology – laptops, tablets, interactive classroom screens, cloud platforms, and security systems – while supporting staff and students across our primary schools.
Day-Day Responsibilities:
Helpdesk & User Support
- Respond promptly to IT queries via helpdesk, email, phone, and in person
- Triaging and resolving basic issues; escalate more complex ones to the IT Manager
- Provide occasional support at school events (evenings/out-of-hours)
Hardware & Software Maintenance
- Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems
- Ensure timely installation of OS updates, antivirus, and software patches
- Monitor asset inventory and manage records accurately
Network & Infrastructure Support
- Assist with basic network troubleshooting and maintenance tasks under supervision
- Support remote access and mobile device connectivity
Documentation & Compliance
- Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures
- Produce simple user guides and contribute to the ICT knowledge base
- Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies
Other Information
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.