Centre Administration Support Apprentice
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Company: FUTURES CHANGING LTD
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Location: COLCHESTER, CO2 8HF
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000038462
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Application Deadline Date: 30/06/2026
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Start Date: 02/09/2026
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Positions Available: 1
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Working Week: Total Contracted Hours: 30 hours per week (term time only) Centre-Based Working - Monday - Thursday: 8.00am - 3.00pm. Location: On-site at the centre. Friday: Allocated for off-the-job training and structured self-study, undertaken from home.
Brief Description
Futures Changing Ltd is seeking a professional, organised, and reliable Apprentice Centre Administrator to support the smooth day-to-day running of the centre. This role focuses primarily on centre administration, reception duties and accurate data management, compliance. No previous experience necessary.
Training to be Provided
The apprentice aims to work towards a Level 2 Business Administration Standard.
The apprenticeship will be delivered in partnership with an approved apprenticeship training provider, with End Point Assessment carried out by an independent End Point Assessment Organisation (EPAO), in line with national apprenticeship requirements.
- The apprentice will complete off-the-job training as part of their apprenticeship
- Learning will be aligned to the Knowledge, Skills and Behaviours of the Level 2 standard
- Regular reviews will support progress, development and wellbeing
- English and maths support will be provided where required
Future Prospects
After completing the Centre Administration Support Apprenticeship, learners can progress into further training or employment within business and digital support roles.
Level 3 Business Administration Apprenticeship:
This pathway builds on core administrative skills and can lead to roles such as Senior Administrator. Learners develop greater responsibility for systems, communication, and supporting organisational operations.
Level 3 Social Media Apprenticeship (or Digital Marketing pathway).
For those interested in marketing and communications, this route develops skills in content creation, managing social media platforms, analytics, and online engagement. It can lead to roles such as Social Media Assistant, Marketing Assistant, or Digital Content Coordinator.
Vacancy Detail
Centre Administration & Reception:
- Act as the first point of contact for visitors, learners, staff, and external partners
- Maintain a welcoming, professional reception and front-of-house environment
- Answer telephone and email enquiries using professional phone etiquette
- Maintain accurate records of centre activity, learner attendance, and daily operations
- Support the organisation of meetings, events, and learner inductions
- Ensure all information is handled securely in line with GDPR and safer working practices
Social Media and Digital Tasks:
- Support the creation of approved social media content
- Draft and schedule posts under supervision
- Engage with audiences in a professional and appropriate manner
- Follow brand guidelines, safeguarding and online safety policies
- Monitor basic engagement such as likes, comments and shares
- All social media activity will be supervised and aligned to organisational policies
Data Management & Compliance:
- Maintain accurate learner records on internal systems in line with funding and awarding body requirements
- Support preparation of data for audits, inspections, and internal quality reviews
- Ensure compliance with organisational policies including safeguarding, health and safety, equality, and diversity
- Contribute to continuous improvement by identifying opportunities to enhance administrative processes
Safeguarding & Safer Recruitment:
- Follow the organisation’s Safeguarding and Child Protection Policy at all times
- Promote a culture of safety, wellbeing, and professionalism across the centre
- Be vigilant in identifying, recording, and reporting safeguarding concerns appropriately
- Participate in safeguarding and Prevent training as required
- Handle sensitive learner and staff information in line with safer recruitment principles
Professional Conduct & Boundaries:
- The apprentice must maintain appropriate professional boundaries with learners at all times
- The apprentice must not engage in informal, unsupervised, or inappropriate contact with learners, either in person or digitally
- Friday home-study days do not permit learner contact unless explicitly authorised and supervised
- Any concerns relating to conduct or safeguarding must be reported immediately in line with organisational policy
Other Information
Safer Recruitment Statement.
Futures Changing Ltd is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff and volunteers are expected to share this commitment.
Appointment to this role will be subject to:
- Enhanced Disclosure and Barring Service (DBS) check
- Verification of identity and right to work in the UK
- Satisfactory references covering the last two years
- A probationary period and mandatory safeguarding training