Admin/Reception Optical Assistant Apprentice
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Company: MOBILE HEALTHCARE LTD
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Location: IG8 0XE
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000039199
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Application Deadline Date: 27/07/2026
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Start Date: 28/07/2026
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Positions Available: 2
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Working Week: Monday- Friday, 9.00am- 5.00pm.
Brief Description
We seek a friendly, organized Optical Assistant/Receptionist to greet patients, schedule appointments, handle calls, and assist with frame selection. Ensure smooth operations by managing records, processing payments, and coordinating with staff. Strong communication and customer service skills required.
Training to be Provided
- Business Administrator Level 3
- End Point Assessment
- Work Based Training
- Functional Skills (if necessary)
Future Prospects
- Upon completion of this apprenticeship there is the possibility of a permanent position being offered to the right candidate with further training to progress professionally within our organisation
Vacancy Detail
- Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments
- Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency
- Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations
- Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details
- Reception Area: Keep the reception tidy and well-presented, ensuring a professional and welcoming environment
- Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow
- Problem Solving: Address patient concerns or queries promptly and professionally
Other Information
Why Join Us? We offer a supportive working environment with opportunities for development. If you’re passionate about delivering outstanding customer care and want to grow in a dynamic team.
Personal Qualities Required:
- Well spoken
- Excellent telephone manner
- Knowledge of MicroSoft Office is essential
- Personal presentation is of most importance