Contact Management Centre Officer - Apprenticeship (Kidlington)
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Company: Thames Valley Police
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Location: OX5 1NZ
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Type: Apprenticeship
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Salary: £39,709.56 per year
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Sector: Protective services
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Ref: NAS-2000039252
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Application Deadline Date: 12/07/2026
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Start Date: 02/11/2026
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Positions Available: 30
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Working Week: 6 on 4 off. 2 earlies ranging from 07:00 to 17:00. 2 lates ranging from 10:00 to 02:00 (Sun-Thurs) or 03:00 (Fri & Sat). 2 Nights ranging from 21:00 to 07:00.
Brief Description
Our teams are the first point of contact for over 1000 emergency, over 2200 non-emergency phone calls and over 100 interactions via our digital platforms daily. As a Police Call Handler you will perform one of the most demanding roles in the modern police force and one which is key to inspiring satisfaction and confidence in the community.
Training to be Provided
- The apprenticeship takes approximately 18 months to achieve. Once completed, you will receive a level 3 apprenticeship in emergency service contact handling
- During the apprenticeship you will receive structured on and off-the-job development, which will include classroom training and personalised tutoring, to develop your competence in responding to emergency and non-emergency calls
- The on and off-the-job development includes the use of communication systems and software, communication skills, risk assessment and decision-making, and technical knowledge and understanding of incidents relevant to policing
- The development is predominately delivered in blocks of learning
- The first 5 weeks of training will most likely be based at Kidlington (HQ North or South). After that, it will be at the location you are applying for
Future Prospects
Progression opportunities include:
- Those within the department and control room, such as becoming a supervisor or/and operational manager
- Becoming a Police Officer
- Applying for internal roles within Thames Valley Police
Vacancy Detail
- Handling emergency and non-emergency calls. You will have to be able to remain calm whilst taking control of a call and getting as much information as possible by asking the right questions and recording that information so it is relayed to the officers responding
- Crime Recording - using our systems to take reports of crime and making sure everything is recorded according to guidelines.
- Working with partner agencies to record other incidents in which the Police play a role
- Signposting members of public to more appropriate agencies when it is not a matter dealt with by Police
- Dealing with requests/queries via online platforms
Other Information
- Please note due to the sensitivity of the role you must be 18 years or over at point of application
- Please note all applicants must attend an awareness session to progress to the next stage, please note we have the current dates upcoming;
Monday 20th April 2026 at 18:00-19:30, Tuesday 21st April 2026 at 18:00-19:30,Wednesday 29th April 2026 at 18:00– 19:30
For more information on this role and Thames Valley Police as a company please visit https://tvpcareers.co.uk/roles/contact-management-999-101-call-handler/