Apprentice Customer Service Advisor - RRG Toyota - Macclesfield
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Company: RRG GROUP LIMITED
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Location: Cheshire, SK10 2AB
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000040181
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Application Deadline Date: 31/08/2026
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Start Date: 14/09/2026
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Positions Available: 1
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Working Week: Monday- Friday, between the hours of 8am- 6pm, Saturday's may be required on a rota basis.
Brief Description
The role of a customer service advisor is vital to the smooth running of the after-sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop. Level 2 Retailer apprenticeship.
Training to be Provided
- Level 2 Retailer Apprenticeship Standard
- Functional Skills if required
With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.
Residential training, all travel, and accommodation costs are covered by the employer.
Future Prospects
- Once qualified, the right candidate can progress within the company
Vacancy Detail
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
Other Information
Once qualified, you will have a number of transferable skills. You may be expected to work Saturdays on a rota basis. Off the job training is on a residential basis.