IT Support Apprentice
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Company: VIRTUAL I T LTD
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Location: London, NW6 4BT
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Type: Apprenticeship
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Salary: £15,704.00 per year
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Sector: Digital
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Ref: NAS-2000041764
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Application Deadline Date: 09/08/2026
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Start Date: 10/08/2026
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Positions Available: 2
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Working Week: Monday - Friday, 9.00am - 5.30pm
Brief Description
Our intention is to equip you over the course of the 18 month program to reach the appropriate skill set with experience to transition into a full time technical role based either on the remote help desk or in the field.
Training to be Provided
- Level 3 Information Communications Technician Apprenticeship Standard
- You will receive full training and support from the Just IT Apprenticeship team to increase your skills
Future Prospects
- Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career
Vacancy Detail
Months 1 to 8:
- The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
- You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
- You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
Months 8 to 16:
- The apprentice will join the 1st Line Team providing administrative and remote support to our fast growing customer base
- You will report directly to the 1st Line Team Leader who works within the Customer Operations group
- You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
- You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
General Skills & Experience:
- Strong customer care and client facing skills
- Good verbal and written communications skills
- Excellent telephone manner
- Organised, focused and rigorous
- Proven problem solving skills
- Able to work in a team environment
- Must have desire and ability to develop new skills on the job
- Strong team focus and ability to work with and without direct supervision
Attitude:
- Mature attitude in a professional environment
- Desire to be a team player
- Looking for challenges and solutions
- Promotes Customer Service
- ‘Can do’ attitude
- Sense of humour
Technical Skills - An awareness of:
- IT Hardware
- Windows Operating systems
- Microsoft 365