Apprentice Office Assistant
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Company: Rainbow Restoration
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Location: NOTTINGHAM, NG16 4FL
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000042692
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Application Deadline Date: 21/08/2026
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Start Date: 24/08/2026
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Positions Available: 1
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Working Week: Monday – Friday – 9am – 5pm with 30 minutes lunch break
Brief Description
This is an exciting opportunity to gain a Business Admin Level 3 qualification as an Apprentice Office Assistant. You will support in tasks such as; taking telephone calls and booking in appointments.
Training to be Provided
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Administration qualification which will help start your career and give you an insight into the businesses processes and procedures
- Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Future Prospects
- Potential to become a claims handler which would entail handling your own claims, running the diary.
- There is also the potential for the right candidate to become an office manager
Vacancy Detail
Day-to-day responsibilities will include:
- Answering incoming telephone calls dealing with customer enquiries professionally and compassionately.
- Booking appointments for surveyors, technicians and restoration works.
- Making initial contact calls to policyholders (PHs) to introduce our company, explain the restoration process and arrange appointments.
- Liaising with loss adjusters, insurance companies, policyholders and contractors.
- Preparing and sending reports, updates and correspondence to loss adjusters and insurers.
- Maintaining accurate records using our job management systems.
- Monitoring job progress and ensuring all documentation is up to date.
- Supporting the wider administration team with general office duties.
- Developing an understanding of insurance restoration processes and industry procedures.