Customer Service Apprentice - Lakeside
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Company: FMG REPAIR SERVICES LIMITED
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Location: Grays, RM20 4DP
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Type: Apprenticeship
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Salary: £17,728.62 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000044382
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Application Deadline Date: 30/09/2026
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Start Date: 01/10/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.00pm. Weekend work may be included.
Brief Description
To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction. Issuing courtesy cars and dealing with associated paperwork.
Training to be Provided
- You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification
- Level 1 EV Awareness
- The apprentice will do their training in-house with the skills coach
- This will take place once every 28 days
- There is no college involved so no block release is required
Future Prospects
- The potential to work further up in the service department
- This could involve becoming an area service manager
Vacancy Detail
- Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
- Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
- On completion of the job, collect payment from the customer paying particular attention to banking/security arrangements and the payment of excesses on certain insurance policies
- Handling all relevant administration