Customer Service Centre Apprenticeship
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Company: Citizen Housing Group Limited
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Location: West Midlands, B37 7YN
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000044659
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Application Deadline Date: 24/08/2026
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Start Date: 07/09/2026
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Positions Available: 1
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Working Week: Monday to Friday 9am - 5pm.
Brief Description
Reporting to Team Leader, you will support the Customer Service Centre Manager and Team Leaders to ensure the delivery of a highly customer focused and cost-effective customer service.
Training to be Provided
Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 3 Customer Service Specialist apprenticeship.
Future Prospects
The apprentice will have the opportunity to progress into a full-time, permanent role with the company.
Vacancy Detail
- Be responsible for handling a variety of customer enquiries via the telephone, digital channels and electronically, responding to service requests and conducting surveys
- Liaise with internal and external colleagues and customers, promoting the CSC and the organisation positively
- Receive customer service and repairs enquiries, over the telephone, digital and electronically; diagnosing problems, advising customers, arranging appointments, liaising with colleagues and contractors as appropriate and taking payments in accordance with quality and performance standards.
- Keep accurate records and updating systems to enable reporting against performance indicators
- Take ownership and responsibility for dealing with customer enquiries through to a satisfactory resolution within performance targets