Service Support Administrator Apprentice

Customer Service & Communication:

• Handle incoming telephone calls professionally, dealing with enquiries and providing accurate information


• Process service bookings efficiently and accurately


• Respond to email enquiries promptly across all service areas


• Deliver excellent customer service and maintain a positive customer experience


• Act as a key point of contact for customers and internal teams

Service Delivery and Scheduling Support:

• Schedule clinicians and resources for clinics and service delivery


• Maintain and update scheduling records


• Coordinate availability and ensure effective utilisation of resources


• Support the planning and coordination of clinics and service delivery


• Assist with day-to-day operational administration tasks


• Ensure service records and booking details are accurate and up to date

Recruitment & Compliance Support:

• Assist with recruitment of clinicians, including onboarding activities


• Support compliance processes such as document checks and record maintenance


• Ensure all compliance documents are complete and up to date

Administration Duties:

• Process returned forms and documentation in a timely manner


• Create and issue certificates and outcome reports


• Maintain organised filing systems and accurate electronic records

Data Protection & Confidentiality:

• Handle sensitive personal and medical data in line with GDPR requirements


• Ensure all data is stored, processed, and shared securely


• Maintain strict confidentiality at all times