IT Support Apprentice
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Company: VANAWAYS UK LIMITED
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Location: BRISTOL, BS20 0DD
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Type: Apprenticeship
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Salary: £20,000.00 per year
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Sector: Digital
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Ref: NAS-2000045789
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Application Deadline Date: 16/08/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: Monday to Friday, exact hours to be agreed between the apprentice and manager.
Brief Description
As an IT Support Executive, you'll provide first and second-line technical support, helping colleagues use systems and tools effectively. Working with the IT Manager and Development team, you'll support infrastructure, system rollouts and software projects. Ideal for a tech-focused problem-solver keen to develop their career.
Future Prospects
For candidates with an interest in programming or software engineering, this role offers a genuine opportunity to develop those skills. As your experience grows, there is potential to progress into a Software Developer position, making this an excellent opportunity for someone looking to build a career in either IT infrastructure or software development.
Vacancy Detail
At Vanaways, we're continually building and improving our own internal software systems to streamline business processes, automate manual tasks and enhance the customer journey.
As part of the IT team, you'll have the opportunity to work alongside our Software Developers, gaining exposure to real software projects.
Depending on your interests and skills, you may become involved in areas such as:
- Software testing and quality assurance
- Identifying bugs and assisting with troubleshooting
- Gathering requirements from internal departments
- System implementation and user training
- API integrations and automation
- SQL databases and reporting
- Power Automate and workflow automation
- Internal web applications and business systems.
This role is ideal for someone who enjoys solving problems, has a passion for technology and wants to build a long-term career within a growing technology-focused business.
Key Responsibilities:
- Provide first and second-line IT support to colleagues across the business.
- Configure, deploy and maintain Windows devices and mobile technology.
- Support Microsoft 365, Microsoft Entra ID, Intune and Autopilot.
- Troubleshoot hardware, software, network and connectivity issues.
- Manage user accounts, security settings and endpoint protection.
- Support telephony, printers and meeting room technology.
- Maintain IT assets, documentation and system records.
- Assist with employee onboarding and offboarding.
- Work with suppliers and internal teams to resolve technical issues.
- Support system upgrades, software deployments and IT improvement projects.
- Promote security, data protection and compliance best practices.
Other Information
Desirable Criteria:
Applicants with experience or knowledge in any of the following areas will be viewed favourably:
Microsoft Intune
Windows Autopilot
Microsoft Defender
UniFi networking
RingCentral or other VoIP systems
PowerShell
Power Automate
SQL
HTML, CSS or JavaScript
React, Node.js or other modern web technologies
Git or other version control systems
Cyber security principles and best practices
Please note: We do not expect candidates to have experience in every area listed above. We are keen to hear from applicants who demonstrate a positive attitude, strong problem-solving skills, and a willingness to learn and develop new technical skills.