Boutique Assistant Apprentice (Customer Service Specialist L3)
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Company: Van Cleef & Arpels
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Location: London, SW1X 7XL
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Type: Apprenticeship
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Salary: £30,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000046653
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Application Deadline Date: 25/08/2026
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Start Date: 01/10/2026
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Positions Available: 2
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Working Week: You will work boutique retail hours. 5 days a week, shifts may include weekends. Exact working days and hours TBC.
Brief Description
This is a unique 2-year apprenticeship in Van Cleef & Arpels Boutique in London. You will be supporting the Boutique team on front of house related activities and receive training in the areas of customer service, customer insights, organisational and communication skills, along with business awareness.
Training to be Provided
Customer Service Specialist Level 3.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Future Prospects
Successful apprentices may have an opportunity to further pursue their career in retail in Richemont brands.
Vacancy Detail
- Assist Sales Associates during presentations (welcome clients, serve the drinks, bring products)
- Prepare & wrap products
- Process the sales (prepare product related documents, follow payment procedures)
- Support sales team in their daily clientele activities
- Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance)
- Provide support for event organisation
- Assist Sales Associates during CS presentations
- Perform CS activities allowed in the boutique (shining, engraving)
- Welcome client and ease their waiting (offer drinks, show catalogues, tour of the boutique, inform on waiting time…)
- Review and set-up the workspace
- Check daily the cleaning of counters, displays, and windows
- Review and set-up back-office sales tools (catalogues, boxes)
- Monitor supply stock (consumables, drinks, stationery)
Other Information
- Experience in customer facing roles (like retail, hospitality, tourism)
- Excellent English language skills (oral and written)
- Understanding of luxury retail service standards, particular attention to detail
- Ability and willingness to work retail hours, including weekends
- Ability to work in a fast-paced environment, flexible mindset
- Understands the job implications of belonging to a multicultural and cross-functional environment and business
- Looks for solutions to increase customers or suppliers' satisfaction
- Identifies ways to improve efficiency and effectiveness of work