Customer Service Apprentice - Digital Solutions
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Company: HIVEBYTE TECHNOLOGY LTD
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Location: Manchester, M15 6GZ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000046913
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Application Deadline Date: 21/08/2026
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Start Date: 27/08/2026
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Positions Available: 2
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Working Week: Monday - Friday 40 hours per week. Shifts TBC,
Brief Description
The successful candidate will complete the Level 2 Customer Service Practitioner Apprenticeship while working alongside experienced colleagues to support customers, understand their needs and deliver a high-quality service experience.
Training to be Provided
Training will be delivered in the work place.
Future Prospects
Further training and employment discussion.
Vacancy Detail
- Communicate with customers, colleagues and external stakeholders using appropriate methods including telephone, email, online platforms, video calls and face-to-face communication.
- Provide professional and friendly support to customers, understanding their needs and helping to identify suitable solutions.
- Respond to customer enquiries accurately and within agreed timescales.
- Build positive relationships with customers by listening carefully, asking appropriate questions and managing expectations.
- Provide information, guidance and support regarding Hivebyte Technology’s products and services.
- Record customer interactions, enquiries, requests and outcomes accurately using CRM systems and other digital platforms.
- Maintain accurate customer records while following GDPR, confidentiality and information security requirements.
- Support customer onboarding activities and provide assistance throughout the customer journey.
- Assist with resolving customer issues by investigating problems, identifying solutions and escalating matters when required.
- Work with internal teams to ensure customer queries are handled effectively and efficiently.
- Follow company procedures, service standards and communication guidelines.
- Gather customer feedback and share insights that can help improve products, services and customer experience.
- Support customer satisfaction activities and contribute to continuous improvement.
- Maintain up-to-date knowledge of Hivebyte Technology’s services and developments within the technology sector.
- Manage workload effectively, prioritising customer requests and meeting agreed deadlines.