Apprentice Business Administrator
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Company: British Ceramics Biennial
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Location: STOKE-ON-TRENT, ST4 2DE
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000054346
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Application Deadline Date: 12/10/2026
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Start Date: 02/11/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.30am - 4.30pm.
Brief Description
To provide essential administrative and organisational support to ensure the smooth and efficient day-to-day running of the office, supporting a business operating within the arts sector.
Training to be Provided
The training for this apprenticeship will be conducted in the workplace and does not require any day release to college.
Future Prospects
A permanent role within the organisation.
Vacancy Detail
General administration support:
- Answering and responding to general enquiry telephone calls and emails
- Filing and organising finance and other records
- Updating digital and paper records
- Researching and booking team travel, event tickets and accommodation
- Arranging and preparing meeting rooms
- Greeting visitors and accompanying them to meeting rooms
- Arranging visitor access passes
- Scheduling team meetings, managing diaries and co-ordinating team calendars
- Monitoring and ordering office equipment
- Preparing documents, reports, presentations and correspondence
- Updating the CRM system
- Supporting administration of RSVP processes
Financial administration support:
- Processing debit card expenditure to support bank reconciliation process
- Liaising with team to identify invoices/receipts to support bank reconciliation process
- Using Hubdoc system to process invoices in response to manager approvals
Equipment support:
- Maintaining equipment storage system and sign out/sign in sheet
- Maintaining software updates and charging of electronic equipment
Archive and exhibition support:
- Collating and filing paper records in the BCB Archive
- Supporting archive research visits
- Supporting colleagues with administration processes related to exhibition submission and selection processes
- Supporting co-ordination of group visits and tours of the British Ceramics Biennial
- Greeting groups attending events and accompanying them to the tour lead/event area
- Supporting visitor liaison/front of house responsibilities at British Ceramics Biennial
General Requirements:
- Contribute positively and work in accordance with BCB’s culture, values, aims and objectives
- Work diligently to meet the requirements of this job description
- Always seek to continuously improve so that the highest quality standards are achieved
- Participate positively in internal/external events, meetings and training as required
- Positively participate in one-to-ones and appraisals
- Ensure that relevant policies, procedures and working practices are adhered to at all times
- Act as a positive ambassador for the British Ceramics Biennial (BCB)
- Positively contribute to BCB’s team working environment, taking ownership of issues and supporting colleagues where appropriate
- Be flexible and willing to undertake any other duties that may be reasonably required
- Positively contribute to the evaluation of the impact of BCB programmes and other key business plan objectives
Other Information
- You must be confident you will pass a Disclosure and Barring Service (DBS) check
All British Ceramics Biennial team members must work within the spirit of and contribute to the delivery of our vision, mission and core values.
Our Mission: To develop, sustain and expand innovative ceramics practice and improve lives together with artists, industry and creative communities.
Our Values: Bold, Accountable, Welcoming, Significant, Grounded, Inclusive, Connected, Collaborative
Experience
We understand you may be at the start of your career, so we’re looking for potential, enthusiasm and a willingness to learn just as much as experience. Consider school projects, school lessons, volunteering or part-time work.
Person Specification
Qualifications
Essential:
- GCSE English and maths at grade 4/C or above, or equivalent qualifications.
Assessment method: Application and certificates.
Experience
We understand that you may be at the start of your career, so we are looking for potential, enthusiasm and a willingness to learn just as much as previous experience. You can use examples from school lessons or projects, volunteering, part-time work or other activities.
Essential:
- Basic IT skills, including confidence using Outlook, email, Microsoft Word and Microsoft Excel.
- Good verbal communication skills, with the ability to speak to colleagues, customers and suppliers appropriately.
- Experience of working as part of a team and a willingness to support others.
Desirable:
- Experience of working towards and achieving deadlines.
Assessment methods: Application and interview.
Knowledge and skills
Essential:
- Enthusiasm for and an interest in the arts, arts organisations, museums and exhibitions.
- A proactive attitude, including being willing to ask questions, seek feedback and take ownership of your learning.
- Strong attention to detail when completing tasks.
Desirable:
- Knowledge and understanding of the work of BCB.
- The ability to analyse problems, identify possible solutions and make recommendations.
- Good time-management skills and the ability to prioritise tasks.
Assessment methods: Interview and assessment task.
Personal attributes
Essential:
- Effective communication skills.
- The ability to work calmly and professionally.
- The ability to work efficiently and effectively as part of a team.
- An understanding of the importance of equality of opportunity for everyone.
- Integrity and honesty.
- A strong connection with BCB’s core values and the ability to champion them.
Desirable:
- A proactive approach and the confidence to be a self-starter.
Assessment method: Interview.