Customer Service Apprentice
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Company: P H N ENTERPRISES LTD
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Location: HEREFORDSHIRE, HR9 7QG
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000054605
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Application Deadline Date: 16/10/2026
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Start Date: 19/10/2026
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Positions Available: 1
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Working Week: 8am to 4.30pm with half hour unpaid lunch.
Brief Description
We are looking for someone to join our team to help our customer service dept. Customer service is an essential part of our business and the role is varied, giving opportunity to learn a wide skillset.
Training to be Provided
Formal training is delivered at HWGTA, located Holmer Road, Hereford HR4 9SX.
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be
undertaken if needed.
You will receive monthly visits from your assigned Learning and
Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End point Assessment to gain your Customer service level 2 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.
Future Prospects
May lead to a permanent position for the right candidate.
Vacancy Detail
- Answer calls and phone customers with updates
- Set up new jobs onto the system
- Record information from customers and engineers
- Add documents to our system
- Record damage of incoming vehicles
- Show customers around replacement vehicles