Customer Service Assistant Apprentice
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Company: ONE SPORTS WAREHOUSE LIMITED
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Location: ENGLAND, DH2 1AG
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000054545
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Application Deadline Date: 12/10/2026
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Start Date: 26/10/2026
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Positions Available: 1
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Working Week: Monday- Friday (09.00- 17.00)
Brief Description
One Sports Warehouse, a specialist hockey retailer based in Chester-le-Street, are looking for an enthusiastic and motivated Customer Service Assistant Apprentice to join our team. This is a varied and hands-on role combining customer service, retail, and operational support within a fast-paced sporting environment.
Training to be Provided
- Training will take place 5 x days per at the workplace with regular visits from the trainer coach for reviews/setting assignments
Future Prospects
- Potential full-time employment upon sucessful completion of the apprenticeship
Vacancy Detail
- Deliver excellent customer service in person, over the phone, and via email
- Assist customers with product advice, sizing, and hockey equipment recommendations
- Process customer orders, returns, exchanges, and enquiries efficiently
- Build positive relationships with customers and maintain a professional manner at all times
- Resolve customer issues and escalate where necessary
Maintain accurate customer and order records - Replenish stock and maintain high visual merchandising standards
- Keep the shop clean, organised, and welcoming
- Support promotional events, teamwear fittings, and busy retail periods
- Accurately pick, pack, and dispatch customer orders to ensure a fast and reliable delivery experience
- Take pride in preparing orders carefully and professionally to maintain high customer satisfaction
- Support the timely processing of online and telephone orders, helping customers receive their equipment when they need it
- Assist with customer collections and help ensure orders are ready and accurate
- Work closely with the customer service and retail teams to resolve stock queries and fulfil customer needs efficiently
- Help maintain organised stock systems to ensure products are easy to locate and available for customers
- Assist with stock deliveries and inventory checks to support product availability and service standards
- Contribute to a smooth and efficient operation that delivers a positive experience for every customer