Customer Service Support apprentice
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Company: VIAMASTER TRANSPORT LIMITED
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Location: West Yorkshire, WF10 5PZ
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000055299
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Application Deadline Date: 16/10/2026
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Start Date: 02/11/2026
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Positions Available: 1
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Working Week: Monday - Friday 08.00 - 17.00.
Brief Description
Responsible for delivering excellent customer service as the main contact for customers, drivers and internal teams. Handles enquiries, delivery bookings and tracking, resolves issues, provides updates, maintains accurate records, and works with planners, warehouse staff and drivers to ensure efficient operations and customer satisfaction.
Training to be Provided
The L3 Customer Service Specialist will be delivered in the workplace by the Heart of Yorkshire Education Group.
Future Prospects
Opportunity to become a permanent member of staff.
Vacancy Detail
Deliver excellent customer service as the main point of contact for customers, drivers, and internal teams.- Manage customer enquiries and provide timely, professional responses.
- Book, monitor, and track deliveries to ensure service requirements are met.
- Resolve customer and transport-related issues efficiently and effectively.
- Communicate delivery and transport updates to customers and stakeholders.
- Maintain accurate transport records and documentation.
- Liaise with transport planners, warehouse teams, and drivers to coordinate operations.
- Support the smooth and efficient running of daily transport activities.
- Ensure customer expectations are met while maintaining service excellence.
- Take a proactive approach to problem-solving in a fast-paced environment.