IT Apprentice
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Company: OXFORD DIRECT SERVICES LIMITED
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Location: Oxford, OX4 2RH
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Type: Apprenticeship
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Salary: £16,154.00 per year
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Sector: Digital
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Ref: NAS-2000056269
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Application Deadline Date: 14/10/2026
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Start Date: 29/10/2026
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Positions Available: 1
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Working Week: Monday Friday tends to be 8am- 4pm, will be flexible to meet needs of the business.
Brief Description
Looking for your first step into IT? Join ODS as a Digital Support Technician Apprentice and earn while you learn. You'll gain a nationally recognised Level 3 qualification, receive support from experienced mentors, and develop real-world skills in technical support, customer service and digital technologies.
Training to be Provided
Delivery Model
- Work-based training with your employer
- Day release during term time (approximately 1 day a week for 1 year)
- Regular meetings with your training coordinator to monitor progress and well-being
- Approximately four on-site assessment visits per year
- Apprentices will need to complete a minimum of 348 hours of off-the-job training during their apprenticeship
Future Prospects
- Progressing into the growing IT team
Vacancy Detail
- Provide 1st line IT support for issues and queries raised through the IT Service Desk
- Support users by diagnosing and resolving IT, system and application problems
- Follow support requests through to completion and keep users updated on progress
- Contribute to and maintain the ICT knowledge base, including work instructions and guidance documents
- Assist with the implementation of hardware, software and infrastructure projects
- Work alongside experienced ICT professionals to develop technical skills and knowledge
- Attend training, complete coursework and maintain apprenticeship learning records
- Meet regularly with a mentor and take part in apprenticeship development activities
- Learn about ODS services and contribute positively as part of the ICT team
Other Information
We have 3 depots around oxford and you will need to be able to get to all of them. They are all on public transport routes:
- Cowley Marsh Depot, Marsh Road, Oxford OX4 2HH
- Horspath Road Depot , Unit 3 Horspath Road, Oxford OX4 2RS
- Cutteslowe Part Depot , Elsfield Way, Oxford OX2 8ES