Telesales & Customer Service Level 2 Apprenticeship
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Company: KMB Shipping Group
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Location: TIPTON, DY4 7UF
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000056557
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Application Deadline Date: 16/10/2026
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Start Date: 17/10/2026
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Positions Available: 1
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Working Week: Monday - Friday, 8.30am - 5.00pm (1 hour for lunch).
Brief Description
We are looking for a motivated and enthusiastic Telesales & Customer Service Apprentice to join our growing team. This is an excellent opportunity for someone looking to begin a career in sales, customer service, and business administration within the logistics and freight forwarding industry.
Training to be Provided
- Customer Service Level 2 Apprenticeship Standard
- Functional skills in maths and English where applicable
Future Prospects
Full-time role with KMB.
Vacancy Detail
- Contact prospective customers by telephone to introduce our services and identify sales opportunities
- Maintain accurate customer and prospect records within the company CRM system
- Follow up enquiries and leads generated through marketing campaigns and referrals
- Build positive relationships with potential and existing customers.
- Assist with preparing quotations and customer information
- Support the customer service team with client enquiries and requests
- Update databases and maintain accurate records of all communications
- Learn about the logistics and transport industry to confidently discuss company services
- Work towards individual and team targets