Customer Service Practitioner Apprentice
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Company: Sala Thai Kitchen
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Location: St. Albans, AL3 4ED
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Type: Apprenticeship
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Salary: £14,976.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000057146
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Application Deadline Date: 25/10/2026
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Start Date: 26/10/2026
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Positions Available: 1
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Working Week: Shift work due to nature of the business. At least 30 hours a week. Weekend and evening shifts.
Brief Description
Sala Thai Kitchen is an award-winning Thai restaurant and cooking school in the heart of St Albans, led by experienced cookery teacher Thippawan Rashleigh. This is an exciting opportunity for an individual who enjoys working with people and delivering excellent customer service.
Training to be Provided
- Your training will be provided online with our dedicated assessors at Oaklands College
- These will include monthly workshops and work visits from our assessors
Future Prospects
- After your apprenticeship, you could be hired as a permanent member of staff
Vacancy Detail
As our Customer Service Practitioner Apprentice, you'll be responsible for creating a warm, welcoming experience for every guest and supporting our front-of-house operations.
This apprenticeship follows the nationally recognised ST0072 Customer Service Practitioner standard, giving you a genuine Level 2 qualification while you earn. You'll develop the knowledge, skills and behaviours to deliver high-quality service in line with Sala Thai's values, and completion leads to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
Key Responsibilities
- Greeting and welcoming customers, creating a warm first impression of Sala Thai
- Taking bookings and handling customer enquiries face-to-face, by phone, and digitally
- Supporting food and drink service, working closely with the kitchen and front-of-house team
- Processing orders accurately and efficiently
- Resolving customer issues and complaints in a calm, professional manner
- Maintaining excellent product and menu knowledge, including our authentic Thai dishes
- Promoting the restaurant's services, events, and special offers
- Treating every customer as an individual and upholding Sala Thai's service culture and values