Administrative Apprentice
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Company: Greystoke Surgery
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Location: NORTHUMBERLAND, NE61 1JX
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Type: Apprenticeship
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Salary: £15,600.00 per year
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Sector: Business and administration
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Ref: NAS-2000056980
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Application Deadline Date: 16/10/2026
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Start Date: 02/11/2026
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Positions Available: 1
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Working Week: Hours to be confirmed between 8am– 6pm. Could work 4 longer days or 5 shorter days. 30 mins per day unpaid break.
Brief Description
Opportunity to join a high quality GP practice providing assistance and direction to customers in a courteous, efficient and effective way, facilitating effective communication between patients, the primary health care team, secondary care and other associated healthcare agencies, while projecting a positive and friendly image.
Training to be Provided
- Full in-house training within the office
- Blue stream mandatory training
- Will be monitored then signed off once fully competent
- Completion of coursework within apprenticeship
Future Prospects
- Possibility for permanent employment
Vacancy Detail
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Complete triage requests for patients unable to do them themselves
- Navigating triage requests and liaising with the triage GP
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Provide patient test results on advice from General Practitioner
- Processing and distributing incoming (and outgoing) mail
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to GP
- Arranging ambulance bookings when appropriate
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, at the place requested by the patient
- Accept payment and issue receipts in respect of private (non General Medical Services) services
- Enter patient information/data on to the computer as required ensuring accuracy at all times