Customer Service Apprenticeship

The successful candidate will work primarily within our retail shop, providing excellent customer service, assisting with the day-to-day running of the store and ensuring customers have a positive experience.

There may also be occasional opportunities to provide support within the café next door, assisting customers and supporting the café team when required.

Key Responsibilities:

Customer Service:

• Welcome customers into the shop in a friendly and professional manner


• Provide helpful and polite customer service


• Listen to customers' needs and assist them with their enquiries


• Deal with customer questions and requests appropriately, seeking assistance from colleagues or a manager when required


• Help maintain a welcoming, clean and well-presented shop environment

Till and Payments:

• Process customer purchases accurately using the till


• Accept cash and card payments


• Provide customers with receipts and the correct change where applicable


• Follow company procedures for handling payments and cash


• Develop an understanding of basic till and payment procedures

Stock and Shop Duties:

• Replenish shelves and ensure stock is displayed neatly


• Check stock levels and report low or missing stock to the appropriate member of staff


• Assist with deliveries and putting stock away safely


• Help maintain attractive and well-organised displays


• Check that products and shelves are clean, tidy and appropriately presented


• Support general housekeeping duties within the shop

Occasional Café Support:

When required, the apprentice may provide additional support within the café next door, including:

• Welcoming and serving café customers


• Taking customer orders


• Processing payments


• Clearing and cleaning tables and customer areas


• Supporting the café team with general duties


• Maintaining good standards of customer service and cleanliness