Customer Service Assistant Apprentice
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Company: CURRENCIES 4 YOU LTD
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Location: Unit 3 - 5 Sandpitt Road, DA1 5BU
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000058745
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Application Deadline Date: 27/10/2026
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Start Date: 01/11/2026
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Positions Available: 1
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Working Week: Monday to Friday, 9.00am- 5.30pm.
Brief Description
- An amazing opportunity to work with our commission scheme
- The chance to join a friendly, supporting and highly experienced team
- 20 days holiday + all Bank Holidays
- Offices globally + international travel
- No weekend work
- Team building events
Training to be Provided
- Remote delivery at the apprentice's place of work
- Educator visits every 2 weeks
Future Prospects
- It is hoped but not guaranteed that after this apprenticeship a full offer of employment will be given
Vacancy Detail
As a Customer Service Level 2 Apprentice, your typical day involves providing excellent service to customers and supporting the smooth operation of the business. You'll:
- Call potential and existing clients
- Keep up to date with an essential database
- Use appropriate resources and technology to meet client needs
- Gain a full understanding of our services to discuss with potential clients
- Understand international markets to contribute to daily briefs and discuss with potential clients
- Develop knowledge of relevant regulations and legislations
- Provide excellent customer service via all communication platforms
- Day-to-day use of the full Microsoft package
- Provide clients with advice, guidance and support whilst managing their expectations
- Understand the extended customer journey
- Work closely with other departments to ensure tasks are managed accurately and efficiently
- Research into customers behaviors including influencing factors such as loyalty, emotion, and culture
Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop customer service skills while contributing to the success of the business.
Other Information
- All hours are spent in the office so being able to travel in is essential