Lead Generation and Telemarketing Apprentice

• To increase employer engagement by actively sourcing and developing relationships with employers to secure additional live vacancies, supporting learner progression and strengthening opportunities linked to SWAP and other courses.
• Manage inbound and outbound calls with learners, including welcome calls, support calls, and queries.
• Respond to electronic enquiries, providing guidance, advice, or signposting.
• Maintain accurate learner contact records.
• Support retention, engagement, and completion activities, including newsletters.
• Support the coordinator  and senior administratorwith reports, admin tasks, and meeting minutes.
• Provide general administrative support, including stationery orders.
• Manage employer and learner enquiries across phone, email, and post.
• Support marketing activity including calls, emails, post, and newsletters.
• Re-engage former employers and support partnership development.
• Maintain accurate CRM records and campaign data.
• Run reports to support campaign monitoring and performance.
• Build and maintain relationships with employers.
• Support events and networking activities when required.
• Meet agreed targets and KPIs.General
• Attend and contribute to whole college, department or other meetings as required.
• Represent and promote the colleges at internal/external events and meetings.
• Attend training and development opportunities as agreed.
• Maintain and increase skills and knowledge relevant to the role through training and CPD activity.
• The working week is to be divided between different campuses as required. Maintain student and college data in line with college policies and procedures.
• Comply with and implement relevant health, safety, security and welfare processes as required by statutory or college procedures.

The post holder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed.