Reception and Administration L2 Apprentice (Clifton Court Medical Practice)

The Reception and Administration Apprentice will support the day-to-day administrative and reception functions of Clifton Court Medical Practice, helping to deliver an efficient, professional, and patient-focused service. Working as part of a busy GP practice team, the apprentice will assist patients, support clinical and administrative staff, and develop key business administration and customer service skills within a healthcare environment. The role will involve handling confidential information, maintain accurate records, and ensure patients receive a positive experience when accessing practice services.

Key Duties & Responsibilities:

• Welcome patients and visitors to the surgery in a friendly, professional, and respectful manner
• Answer telephone calls and respond to patient enquiries, directing requests to the appropriate member of staff
• Support appointment booking, cancellations, and patient registration processes using practice systems
• Maintain accurate patient records and update information in line with NHS and practice procedures
• Assist with processing repeat prescription requests and administrative correspondence
• Manage incoming and outgoing emails, post, scanning, filing, and document management tasks
• Support clinicians and administrative staff with routine administrative duties
• Handle confidential patient information safely and in accordance with data protection requirements
• Assist with processing referrals, test result communications, and other patient-related administration
• Support the practice in maintaining accurate records and completing routine data entry activities
• Help patients access online services, where appropriate, and provide guidance on practice procedures
• Work collaboratively with colleagues to ensure the smooth running of reception and administrative services

Skills & Experience Gained:

• Healthcare administration and patient services experience
• Use of clinical and administrative IT systems
• Professional communication with patients, clinicians, and external healthcare providers
• Understanding of confidentiality, GDPR, and information governance within healthcare
• Customer service and reception skills in a busy GP practice environment
• Organisation, prioritisation, and time management skills
• Experience maintaining accurate records and managing sensitive information
• Understanding of NHS primary care services and healthcare administration processes

This apprenticeship provides an excellent opportunity to gain valuable administrative experience within a patient-centred healthcare setting while working towards a nationally recognised qualification.