Apprentice Service Coordinator
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Company BARLOWS (U.K.) LIMITED
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Provider BUCKINGHAMSHIRE COLLEGE GROUP
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Location High Wycombe, HP12 3DJ
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Type Apprenticeship
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Salary Apprenticeship Minimum Wage
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Sector Business and administration
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Ref NAS-2000059961
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Application Deadline Date 13/11/2026
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Start Date 01/12/2026
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Positions Available 1
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Working Week Monday to Friday 8am - 5pm with 30 minutes lunch.
Brief Description
Act as the link between customers, engineers and the office team by providing updates, managing site access requirements and supporting job progression.
You will be responsible for Customer Updates, Site Access & permits, Engineer Support, Account Support and KPI Ownership.
Training to be Provided
Training will take place at the workplace and an assessor from Buckinghamshire College Group will provide assessments and projects to be completed.
You may be required to attend the college campus to complete exams or attend group sessions but you will be advised by the assessor of these.
Future Prospects
Promotions are all done internally.
Vacancy Detail
Customer Updates
- Update customers on attendance times.
- Manage customer expectations.
- Handle general service enquiries.
- Conduct customer satisfaction calls.
Site Access & permits
- Arrange parking.
- Organise permits.
- Manage access requests.
- Submit RAMS where required.
Engineer Support
- Chase engineer paperwork.
- Track job progress.
- Update systems.
- Organise access information.
Account Support
- Book review meetings for Alex.
- Support customer communications.
- Maintain service records.
KPI Ownership
- Customer response times.
- Customer updates completed.
- Site access arranged on time.
- Paperwork completion rates.