Customer Service Administrator Apprenticeship
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Company MERCIA UTILITY SERVICES LIMITED
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Provider JUNIPER TRAINING LIMITED
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Location TAMWORTH, B77 4AS
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Type Apprenticeship
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Salary £23,500.00 per year
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Sector Business and administration
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Ref NAS-2000060135
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Application Deadline Date 13/11/2026
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Start Date 16/11/2026
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Positions Available 1
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Working Week Monday to Friday, 37.5 hours, between the hours of 08.00am and 6.00pm.
Brief Description
It is a work-based training program that lasts 12 to 18 months, is equal to an A-Level qualification, and helps you develop independent administrative, project, and decision-making skills.
This apprenticeship allows you to earn a salary, while gaining an A-Level equivalent qualification and real-world office experience.
Training to be Provided
- The apprentice will train on the job, by a work place mentor or manager.
- You will be taught the processes and procedures and the specifics on how to do the role professionally and competently.
Future Prospects
- Customer Service Administrator.
- Senior Administrator.
Vacancy Detail
- Answering the phones to customers, clients and field agents.
- Quality checking - attention to deal.
- Planning skills and co-ordinating routes and appointments.
- Email management.
- Use of database and data input.
- Deliver excellent customer service at all times.
Other Information
- Patience.
- Stay calm in stressful situations.
- Good attention to detail.
- Able to show empathy and be assertive when needed.
- Reliable and punctual.
- Good IT skills and can use a PC.
- Have professional vocabulary and able to write a professional email.
- Some customer service experience would be advantageous.