Service Advisor Apprentice

As a Service Advisor Apprentice, you will support the Aftersales team by managing warranty claims, handling customer enquiries, coordinating breakdowns and repair bookings, and maintaining accurate records. You will work closely with customers, engineers, suppliers and internal teams, while assisting with reporting, project work, travel arrangements, compliance documentation, health and safety activities, and general day-to-day administration.

Your responsibilities will include:

• Managing warranty claims and maintaining accurate records and spreadsheets
• Creating invoices through company systems to recover warranty costs
• Producing monthly reports on warranty recovery performance
• Assisting customers with breakdowns, repairs and service enquiries via telephone and email
• Booking warranty repairs and coordinating work with engineers, service agents and suppliers
• Building positive relationships with customers and providing excellent customer service
• Handling confidential information appropriately
• Maintaining records for field service engineer PPE, training and compliance documentation
• Managing service agent documentation and ensuring records remain up to date
• Arranging hotel accommodation, travel and factory visits for engineers and management
• Attending meetings, taking minutes and issuing action plans to attendees
• Supporting departmental projects and helping implement new processes and improvements
• Assisting with health and safety administration and compliance activities
• Participating in weekly team meetings and sharing ideas to help improve business performance