Admin & Clerical Opportunities – APPRENTICESHIP
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Company Manchester University NHS Foundation Trust - Oxford Road Hospitals
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Location Manchester, M8 5RB
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Type Apprenticeship
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Salary £25,272.00 per year
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Sector Sales, marketing and procurement
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Ref NAS-2000060338
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Application Deadline Date 05/11/2026
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Start Date 18/01/2027
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Positions Available 1
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Working Week Roles will generally be Monday to Friday, however working hours and shift patterns may vary depending on the department. Full details of the working pattern will be discussed at interview.
Brief Description
The Level 2 Customer Service Practitioner apprenticeship will equip you to develop high-quality customer service skills, administration skills, work as part of a warm and friendly team committed to delivering high standards of patient care and support you to progress your career at MFT.
Training to be Provided
Your induction will begin with a Day 1 with your Skills Coach.This will be followed by In-house delivery on Wednesday and Thursday once a month for a face-to-face training session with the delivery team for a further 8 months.
Future Prospects
MFT has 10 hospitals and Local Community Organisations. There are ample opportunities to progress into a Band 3 role or higher upon completion of the apprenticeship programme. With an 'Apprenticeship First' approach, there are further opportunities to gain qualifications.
Vacancy Detail
A range of roles are available and full job descriptions will be provided at shortlisting for roles including receptionist, ward clerks. administrators etc. Duties may include:
- Welcoming and assisting patients at reception, providing a friendly and professional first point of contact for all visitors.
- Managing appointment bookings and clinic schedules, ensuring efficient use of clinical time and smooth patient flow throughout the service.
- Handling telephone and face-to-face enquiries from patients, carers, and healthcare professionals, offering clear information and resolving queries promptly and courteously.
- Maintaining accurate patient records and administrative documentation, ensuring data is entered and stored in line with NHS policies and confidentiality requirements.
- Providing administrative support to clinical and administrative colleagues, helping to coordinate daily operations and contribute to the effective running of the service.
- Assisting with general office duties, such as filing, scanning, and processing correspondence, to ensure the team functions efficiently.
Other Information
You must pass a Disclosure and Barring Service (DBS) check.