Insurance Administration Apprentice
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Company WOODLAND COMMERCIAL LTD
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Provider M I T SKILLS LIMITED
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Location TW16 7EF
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Type Apprenticeship
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Salary £14,976.00 per year
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Sector Business and administration
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Ref NAS-2000060055
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Application Deadline Date 06/11/2026
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Start Date 23/11/2026
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Positions Available 1
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Working Week Monday - Friday, 9:00am - 5:00pm.
Brief Description
Woodland Commercial LTD is seeking an enthusiastic Insurance administrator. The apprentice will provide administrative and customer service support within the Insurance Department, acting as a first point of contact for customers and clients. Ensuring enquiries are handled professionally, job records are maintained accurately.
Future Prospects
- Upon completion of the apprenticeship, you can progress your way up to Management level
Vacancy Detail
- Monitor the department email inbox daily, responding to enquiries and processing new losses and approvals.
- Answer incoming telephone calls, dealing with customer enquiries professionally and efficiently.
- Manage the customer appointment diary and communicate appointment details and updates.
- Set up new jobs on CIS and create electronic files in the Surveyor's OneDrive folder.
- Maintain accurate job records and documentation on CIS and client portals.
- Review the labour board daily with the Contracts Manager and text operatives their job details.
- Liaise with suppliers to arrange waste collections and material deliveries.
- Order materials for jobs as required.
- Assist with general administrative duties and support colleagues as required.
Other Information
- Previous customer service or customer-facing experience preferred, including retail, hospitality or office-based roles.
- Excellent telephone manner and confidence dealing with customers.
- Punctual, reliable and dependable, with a strong work ethic.
- Good verbal and written communication skills.
- Friendly, professional and helpful approach to customers and colleagues.
- Strong organisational skills and attention to detail.
- Ability to multitask and prioritise workload.
- Good computer skills, including Microsoft Office.
- Ability to work independently and as part of a team.
- Positive attitude, willingness to learn and take on new responsibilities.