Apprentice Customer Service Practitioner
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Company AICO LTD
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Provider SBC TRAINING LIMITED
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Location SHROPSHIRE, SY10 8NR
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Type Apprenticeship
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Salary £15,600.00 per year
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Sector Sales, marketing and procurement
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Ref NAS-2000060437
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Application Deadline Date 27/11/2026
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Start Date 01/12/2026
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Positions Available 1
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Working Week Monday - Thursday, 8.30am - 5.00pm. Friday, 8.30am - 3.45pm.
Brief Description
Aico is the UK’s leading fire and carbon monoxide protection company who are seeking their next customer service apprentice. The role will require the applicant to be a good communicator who will be trained to be part of the sales team. Duties include providing support to the sales office manager and undertaking general office administration.
Training to be Provided
- Level 2 Customer Service Practitioner standard
Desired qualifications:
- The successful applicant should be numerate with a good grasp of the English language and will preferably have achieved grade 4 in GCSE Maths & English
Following enrolment, learners engage in a blended programme of training and support that will include attendance at group training sessions, self-directed learning, email and face-to-face support from their trainer/assessor as well as a programme of training devised by the employer.
Future Prospects
It is hoped that the successful applicant will continue to work permanently with Aico following completion of the apprenticeship (This will be dependent upon performance throughout the duration of the apprenticeship programme).
Vacancy Detail
Duties include:
- Taking calls from wholesalers and clients - answering questions regarding product use, legislation - training to be provided
- Providing external and internal customers with a market-leading service
- Processing orders electronically
- Providing support to the sales office manager when required
- Undertaking general office administration such as answering the phone and dealing with enquiries
- Providing administration support e.g. sending emails to clients
- Record handling using our CRM system
- Digitising client records
- Data entry and report generation
- Working with other departments to ensure smooth transitions of customer service departments
Other Information
This vacancy is being managed by SBC Training on behalf of Aico. By submitting your application, you are consenting to allow SBC Training and Aico to contact you in connection with your application.