Business Administration apprenticeship - Southampton

Key Responsibilities

• Answer incoming calls from clients, families, healthcare partners, and staff in a professional and empathetic manner.
• Act as the main point of contact for hospitals, GPs, and local authority representatives.
• Manage email correspondence and respond promptly to queries.
• Schedule client care appointments and visits for the domiciliary care team.
• Coordinate appointment changes, cancellations, and urgent requests.
• Ensure staff rotas are kept up to date and communicate changes effectively.
• Maintain client records in line with GDPR and CQC requirements.
• Prepare, update, and file care documentation, assessments, and contracts.
• Support the recruitment and onboarding process with document collation and interview scheduling.
• Order and manage office supplies and ensure the workplace is organised.
• Assist with CQC compliance processes by ensuring records are accurate and up-to-date.
• Support with preparing reports, audits, and data summaries for management.
• Maintain logs of incidents, complaints, and compliments for monitoring purposes.