Apprentice Patient Services Advisor
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Company The Gables Medical Group
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Provider CITY OF SUNDERLAND COLLEGE
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Location BEDLINGTON, NE22 7DU
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Type Apprenticeship
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Salary £15,392.00 per year
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Sector Sales, marketing and procurement
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Ref NAS-2000060769
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Application Deadline Date 16/11/2026
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Start Date 01/12/2026
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Positions Available 1
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Working Week Your shift patterns will be between the practice opening hours: Monday – 08:00-18:30 Tuesday – 07:00-20:00 Wednesday – 08:00-18:30 Thursday – 08:00-18:30 Friday – 08:00-18:30
Brief Description
Start your career in healthcare admin with our Patient Services Apprenticeship. You’ll gain hands-on experience supporting patients, handling calls and enquiries, processing prescriptions and documents, and completing a wide range of administrative duties in a busy GP practice.
Training to be Provided
Qualification – Customer Service Practitioner Level 2.
All training will take place at The Gables Medical Group, 26 St Johns Road, Bedlington, Northumberland, NE22 7DU.
As an apprentice, full on-the job training will be provided by an in-house trainer. You will also receive input from a college tutor for your qualification assignments.
Future Prospects
Upon completion of your 12 month apprenticeship, this will give you great experience to apply for jobs within the NHS in an administrative role.
Vacancy Detail
Sub-Roles Within the Apprentice Patient Services Advisor Position:
The Patient Services Team at the Practice rotate across several operational patient services team sub-roles. Each sub-role contributes to safe, efficient patient care and the effective running of the Practice.
1. Call Handling
- Managing high volumes of incoming and outgoing calls.
- Responding to general and complex enquiries and providing information about the practice services.
- Completing Klinik request forms for patients who are unable to do so themselves.
2. Front Desk
- Welcoming and assisting patients on arrival.
- Responding to in-person queries and directing patients appropriately.
- Maintaining a calm, professional, and organised patient-facing environment.
3. Duty Advisor
- Contacting patients on behalf of the Duty GP or ANP.
- Relaying clinical advice, obtaining additional information, and arranging urgent or semi-urgent appointments.
4. Scanning & Document Processing
- Scanning and uploading clinical correspondence into patient records.
- Ensuring documents are accurately assigned and processed.
5. Prescriptions Clerk
- Processing prescription requests in accordance with Practice protocols.
- Responding to prescription-related queries from patients and pharmacies.
The post-holder will also undertake additional administrative duties as required, directed by the Patient Services Manager.
General Patient Services & Administrative Duties:
- Opening and securing the Practice premises, ensuring the building remains safe and secure.
- Maintaining and monitoring the appointments system.
- Processing and distributing incoming and outgoing mail.
- Taking accurate messages and passing information promptly to relevant staff.
- Filing and retrieving paperwork and documentation.
- Entering and collating data accurately in accordance with Practice procedures.
- Communicating effectively with patients, clinicians, colleagues, and external providers.
- Providing clerical support such as photocopying, scanning, and general administrative assistance.
- Keeping the waiting area, noticeboards, and leaflet displays tidy and accessible.
- Managing patient payments when required.
- Emailing patients and healthcare professionals as needed.