Business Administration Apprentice

Key Duties and Responsibilities

Customer Service

• Responds to customer enquiries by telephone and email, providing accurate information and professional assistance.
• Supports customers with queries relating to orders, deliveries, product availability, and order status.
• Assists with processing customer orders and ensuring information is recorded accurately.
• Maintains positive relationships with customers by providing a helpful, polite, and professional service.
• Identifies customer issues and works with experienced colleagues to resolve queries and complaints appropriately.
• Liaises with internal departments, suppliers, and transport providers, where required, to help meet customer requirements.
• Follows up on outstanding enquiries and order-related issues to ensure timely responses.
• Escalates complex enquiries or complaints to the appropriate colleague or line manager.
• Picking & packing orders as required.

Business Administration

• Carries out general administrative duties, including data entry, filing, document preparation, and maintaining records.
• Updates and maintains customer information and business records accurately within company systems.
• Assists with preparing, processing, and organising relevant business documentation
• Supports the organisation of emails, correspondence, and other administrative communications.
• Uses company software and IT systems to support customer service and administrative activities.
• Follows established procedures to ensure information is accurate, organised, and handled confidentially.
• Supports colleagues with day-to-day administrative tasks to help maintain the efficient running of the business.
• Prioritises tasks effectively and meets agreed deadlines with appropriate guidance and support.

Apprenticeship Learning and Development

• Completes the required Business Administration apprenticeship training, coursework, and assessments.
• Develops knowledge and practical skills in customer service, business processes, communication, and administration.
• Attends training sessions and progress reviews with the training provider and workplace supervisor.
• Applies learning to everyday tasks and identifies opportunities to improve knowledge and performance.
• Works towards increasing independence and responsibility as skills and experience develop.
• Accepts feedback positively and demonstrates a willingness to learn and improve.
• Follows company policies and procedures, including those relating to data protection, confidentiality, and health and safety.