Gateway & Data Collections Apprentice
-
Company PEABODY TRUST
-
Provider PEABODY TRUST
-
Location Basildon, SS13 3DU
-
Type Apprenticeship
-
Salary £24,784.00 per year
-
Sector Business and administration
-
Ref NAS-2000061593
-
Application Deadline Date 12/11/2026
-
Start Date 05/01/2027
-
Positions Available 1
-
Working Week Monday-Friday on site 5 days a week. Times to be confirmed.
Brief Description
You will support the efficient operation of our referral & customer contact service. You’ll be a key first point of contact, helping customers, colleagues & external partners by managing enquiries, coordinating bookings, processing referrals, & supporting the collection of data.
Training to be Provided
- You will complete a variety of induction training to settle yourself in and then begin your Level 3 Business Administration Apprenticeship.
- If there is a need for you to complete English and/or maths at Level 2 Functional Skills, this will form part of your apprenticeship programme.
- Training will be scheduled in line with working pattern.
Future Prospects
- The Level 3 Business Admin apprenticeship is a gateway to further career opportunities, such as administration, management or senior support roles.
- Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship.
Vacancy Detail
- Act as a first point of contact for enquiries into the outreach service.
Managing the Gateway inbox and responding to customers and external stakeholders. - Assisting with processing referrals and providing phone cover.
- Supporting daily administration and data collection activities.
- Coordinating bookings for community hubs and signposting customers to services that meet their needs.
- Ensuring appropriate escalation for customer referrals and/or contacts.
- Handling data accurately and confidentially, maintaining full GDPR compliance.
- Upholding Peabody’s policies, including Equality, Diversity, and Safeguarding.
Other Information
This role requires an enhanced DBS check.