Customer Service Recoveries Apprentice
-
Company CREDIT RESOURCE SOLUTIONS LTD
-
Provider INTEC BUSINESS COLLEGES LIMITED
-
Location HALIFAX, HX3 5AX
-
Type Apprenticeship
-
Salary £24,784.00 per year
-
Sector Sales, marketing and procurement
-
Ref NAS-2000062415
-
Application Deadline Date 01/12/2026
-
Start Date 07/12/2026
-
Positions Available 2
-
Working Week Shift patterns between our operational hours of Monday - Friday, 8.00am - 6.00pm. Saturday, 9.30am - 12.30pm (you will be required to work every alternative Saturday).
Brief Description
If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities.
Training to be Provided
- Customer Service Practitioner Level 2 Apprenticeship Standard
- End Point Assessment
- Level 2 Functional Skills in maths and English if required
- Delivery method and location of training to be confirmed
Future Prospects
- Career progression includes Team Leader and Team Management
- Progression may be available to the right candidate on successful completion of the apprenticeship
Vacancy Detail
CRS is an award-winning, innovative UK Debt Collection Agency who works on behalf of some of the largest UK financial insurance and utility companies. CRS has achieved a Silver Investors in People Award - We invest in apprentices.
Your duties and responsibilities include:
- Handling inbound customer enquiries and delivering a professional, friendly and helpful service
- Taking ownership of customer queries and working towards positive outcomes
- Listening carefully to customers to understand their individual circumstances and needs
- Exploring appropriate solutions and negotiating suitable arrangements where required
- Investigating and resolving customer queries, identifying opportunities to put things right
- Supporting customers who may be experiencing financial difficulties with understanding and empathy
- Maintaining high standards of customer service while working in a fast-paced contact centre environment
- Working collaboratively with colleagues to achieve team objectives and deliver excellent customer experiences
- Following company procedures and regulatory requirements
- Continuously developing your knowledge and skills to improve the service provided to customers
Other Information
- The role offers an uncapped bonus scheme 5% employee pension contributions
- Breakfast provided twice a week
- Free onsite parking
- Access to Employee Assistance Programme
- Given a day off on your birthday
- Role is office based - Hybrid working is not available