IT Apprentice
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Company CHS NETWORKS LTD
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Provider QA LIMITED
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Location Sevenoaks, TN15 8QW
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Type Apprenticeship
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Salary £16,000.00 per year
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Sector Digital
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Ref NAS-2000062811
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Application Deadline Date 03/12/2026
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Start Date 10/12/2026
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Positions Available 1
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Working Week Days and shifts to be confirmed.
Brief Description
CHS Networks are looking for a motivated and enthusiastic IT Support Apprentice to join their growing team. This is an exciting opportunity to build a career in IT while gaining hands-on experience and working towards a Level 3 Azure Cloud Support Specialist Apprenticeship.
Training to be Provided
The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Future Prospects
- CHS Networks is a growing organisation that invests in their employees’ development and personal growth meaning, you will receive full on-the-job training
- By working hard and demonstrating your ability, drive and commitment throughout your 16-month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation
Vacancy Detail
- Acting as the first and single point of contact for customers contacting the service desk
- Logging incoming incidents accurately and ensuring all relevant information is recorded within incident management systems
- Managing and resolving support cases in line with agreed Service Level Agreements (SLAs)
- Delivering excellent customer service by responding promptly, professionally and courteously to customer enquiries
- Diagnosing and resolving desktop support issues using appropriate troubleshooting tools
- Assigning incidents to the correct third-party support teams where required
- Proactively managing customer expectations by providing updates and progress reports on outstanding incidents and requests